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(c)2006-2013 EduIQ.com |
Q:
What should I do if I can't see remote screens?
The problem is usually caused by firewall or antivirus software. Windows
automatically installs and enables firewall. Make sure that port TCP
5444
is open on remote computer's firewall.
You can try to temporary disable a firewall on remote computer to see if this
solves the connectivity problem.
You can read more about enabling ports on Windows Firewall here:
Windows XP:
Windows Vista, Windows 7:
http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx
Note that you may have more firewalls installed. Some antivirus programs
automatically install the firewall. In this case you have to open port on all
firewalls.
If you are still facing problems try to use IP instead of hostname when adding
computer to the console.
If you need help, please contact us using this email address:
Q:
How to use the application over the Internet?
Setup is highly dependent on your network configuration.
If your remote computers have global IP then you can just open used TCP port
5444 on all firewalls and start using the application.
If your remote computers are behind the router, then you will need to configure
router also (port forwarding, virtual server NAT,... - depends on your network
architecture).
Agent acts as TCP server. You need to create a new virtual server on your
router. Every user needs separate virtual server on different port. All those
ports have to be forwarded to different local IP and to port 5444.
When this is done you have to add computers to the console. Here you use your
global IP or hostname for all computers, but you use different port that is
equal to your forwarded port.
If you don't have a static IP you can use some free dynamic DNS service like
www.no-ip.com
where you will receive a domain e.g.
your_name.no-ip.biz
that can be used instead of IP.
A program from www.no-ip.com will automatically update a DNS when your IP is
changed.
The other more simple solution is to use VPN.
Using VPN will solve all problems regarding NAT and dynamic/local IP addresses,
since your network will look like a local network even when used over the
internet. With Windows XP Professional VPN server is already included. You can
read more here:
http://www.zdnetasia.com/insight/network/0,39044847,39050037-39000223c-1,00.htm
Q: Where recorded AVI files are stored?
AVI files are located on remote computer in \dr subfolder where agent is
installed. Network share for this folder can be created to play those files
remotely.
Q:
My Antivirus or Antispyware detected your application as dangerous.
When our application become more popular, a lot of antispyware and antivirus
programs started to recognize it as dangerous.
Please check this link for more information:
http://www.ClassroomSpy.com/antivirus.htm
Q:
What indicates the "Not authenticated" status?
The "Not authenticated" status indicates that the password entered during agent
installation is not the same as password used when adding the computer in the
console.
We suggest that you choose Properties in the console (for specific computer -
click right mouse button) and enter the password again.
You can also check the agent's passwords by opening agent configuration utility
using your password.
If you forgot your agent's password, please uninstall agent using our
installation package and install it again.
Sometimes problem appear because of console's configuration file corruption. In
such case you will have to delete the following folder (and add computers
again):
{folder where application is installed}\users
or (on Windows Vista / Windows 7):
C:\ProgramData\Classroom Spy Pro\users
Q: Is the license permanent or it expires?
License is permanent. It never expires. You don't need to renew the license.
Q: Can I order using Purchase Order (PO)?
Yes, we accept Purchase Orders. Please send us a message where you mention the
number of licenses you want to purchase, and we will send you detailed
information on how to send a PO.
Q: Where
is the online manual?
You can access the online manual here:
Q:
How can I become a reseller of your products?
Please
click here
and sign up.
Q:
How can I join the Affiliate program?
Please
click here
and sign up.
Q:
Can I have (as a reseller or an affiliate) my own and customized ordering page
for your products?
Yes. Just
sign up
and you will receive a link to the Control Panel where you can customize your
ordering page and other things.
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(c) 2006-2013 EduIQ.com, info@ClassroomSpy.com
FAQ
