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For answers to frequently asked questions
concerning orders click here.
Q:
What should I do if I can't see remote screens?
When using firewall the TCP port 5444
must be enabled.
SP2 on Windows XP introduced automatic
installation of firewall. Also Windows Vista has firewall automatically
enabled.
Therefore on such system you must open used
TCP port 5444 This port must be added in the firewall's allowed ports
list.
You can read more about enabling ports on Windows Firewall here:
Windows XP:
http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx
Windows Vista:
http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx
Note that you may have more firewalls
installed. Some antivirus programs automatically install the firewall. In
this case you have to open port on all firewalls.
Q: Where recorded AVI files are stored?
AVI files are located on remote computer in \dr
subfolder where agent is installed. Network share for this folder can be created
to play those files remotely.
Q:
My Antivirus or Antispyware detected your application as dangerous.
When our application become more popular, a lot
of antispyware and antivirus programs started to recognize it as dangerous.
Our application does not open any secret doors or anything similar - it just
allows you to monitor other computers and this is enough for antivirus and
antispyware production companies to flag it as dangerous.
The only way to avoid this is to put the application on exclusion list.
Please check this link for more information:
http://www.ClassroomSpy.com/antivirus.htm
Q: Can I
order using Purchase Order (PO)?
Yes, we accept Purchase Orders.
Please send us a message where you mention the number of licenses
you want to purchase, and we will send you detailed information on
how to send a PO.
Q:
How can I become a reseller of your products?
Please
click here and sign up.
Q:
How can I join the Affiliate program?
Please
click here and sign up.
Q:
Can I have (as a reseller or an affiliate) my own and customized
ordering page for your products?
Yes. Just
sign up and you will receive a
link to the Control Panel where you can customize your ordering page
and other things.
If you
still have questions, please
contact us.
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FAQ
